Contact

Get in touch

We are a small team and we read everything. Email is the fastest way to reach us; there is no ticket portal to fight with.

Support

For product questions, bugs, and account help, email support@runnev.dev. Response times by plan are listed on the pricing page; Free-plan email is best effort, usually within a few business days.

A useful bug report includes:

• The x-request-id from the response header of the failing call.
• The full request: method, path, and any non-secret headers.
• What you expected and what you got, including the HTTP status and error code.
• Rough timestamp in UTC, so we can line it up with our logs.

Every API response carries an x-request-id. Quoting it turns a back-and-forth into a single lookup on our side. See Errors for where to find it.

Security

To report a vulnerability, email security@runnev.dev. Our disclosure policy and PGP details are published at /.well-known/security.txt in the format defined by RFC 9116. Please do not open a public issue for security reports.

Sales and enterprise

For annual pricing, single-tenant deployments, or custom terms, email support@runnev.dev with a short note about your volume and we will route it to the right person.